09 beat Privacy Policy

1 Introduction and Scope of Policy

This Privacy Policy ("Policy") applies to the 09 beat platform. When you use the 09 beat website, mobile app, or any of its services, you are considered to have voluntarily accepted the terms of this Policy. This Policy has been drafted with users residing in Bangladesh in mind and is consistent with applicable data protection regulations.

09 beat believes that a user's information belongs to that user. We never sell your information to third parties or share it unnecessarily under any circumstances. You can visit our about us page to learn more about our organisation and its goals.

It is the user's own responsibility to read and understand this Policy. If anything is unclear, please contact our support team.

2 What Information We Collect

09 beat may collect two types of information from users — information provided directly, and information collected automatically.

2.1 Information Provided Directly

When you register with 09 beat, make a deposit, or contact the support team, you may be required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Account preferences and preferred language of communication

2.2 Automatically Collected Information

While you use the platform, certain information is automatically recorded by technical means, such as:

• IP address and device type
• Browser version and operating system
• Time of access, duration, and pages visited on the site
• Cookie and session data
• Gaming history and betting information

2.3 Identity Verification (KYC)

To ensure the security of financial transactions and accounts, 09 beat may request a copy of a government-issued ID as part of the KYC (Know Your Customer) process in certain situations. These documents are stored under strict security and are used solely for verification purposes.

3 Use of Collected Information

09 beat uses collected information only for the following specific purposes:

• To create, manage, and secure accounts
• To process deposits and withdrawals
• To send information about bonuses, cashback, and promotions
• To resolve technical issues on the platform
• To prevent fraud and unauthorised access
• To personalise the user experience
• To meet legal obligations

We never transfer your information to third-party advertisers. Limited data may be shared with trusted technology partners to provide services, but they also operate under this same Privacy Policy.

4 Cookies and Tracking Technologies

Cookies are used on the 09 beat website. A cookie is a small data file stored in your browser. They can be of three types:

4.1 Essential Cookies

Without these cookies, the core functionality of the platform cannot operate. They are used to maintain login sessions, carry out security checks, and save language preferences.

4.2 Functional Cookies

These cookies are used to remember your preferences such as language, theme, and bet type. Disabling them may cause some features to stop working.

4.3 Analytics Cookies

These cookies are used to monitor and improve the performance of the site. The information collected is completely anonymous and is analysed in aggregate.

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling cookies may cause some 09 beat services to not function properly.

5 Data Security Measures

09 beat uses industry-standard technology and practices to protect your information. Our security framework includes:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted internal access — only authorised staff can view data
• Suspicious activity detection system

While we make every effort to ensure maximum protection, transmitting data over the internet carries some inherent risks that cannot be completely eliminated. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

6 Information Sharing with Third Parties

09 beat does not sell users' personal information under any circumstances. However, limited information may be shared in the following cases as required to operate the service:

6.1 Payment Processors

Payment information necessary to complete financial transactions via bKash, Nagad, Rocket, or Upay is shared with the relevant mobile wallet provider.

6.2 Game Software Providers

Session information required to run software from Evolution, Pragmatic Play Live, Spribe, and other game studios is processed with the relevant provider. This information is used solely to manage game sessions.

6.3 Legal Requirements

If disclosure of information is required under a legal order, court direction, or valid request from a government authority, 09 beat will cooperate in accordance with applicable law.

7 User Rights and Controls

09 beat believes every user should have full control over their own information. To this end, we ensure the following rights:

7.1 Viewing and Correcting Information

You can log into your account at any time to view and correct your stored information. To make changes to your name, mobile number, or payment details, contact the support team via live chat or email.

7.2 Deleting Information

If an account is closed, 09 beat will delete your information within a maximum of 90 days beyond any legal obligations. Financial records may, however, be retained for a specified period for legal reasons.

7.3 Stopping Marketing Communications

You can stop promotional messages and emails at any time. Go to your account settings and change your communication preferences, or let the support team know.

Read our responsible gaming guidelines to learn about your rights and 09 beat's commitments regarding responsible gambling.

8 Data Retention Period

09 beat retains user information only for as long as necessary. The general retention policy is outlined below:

• Active account information: for as long as the account remains open
• Personal information of closed accounts: up to 90 days (unless legally required)
• Financial transaction records: for a specified period as required by law
• Support-related communications: up to 6 months after the issue is resolved
• Log files and cookie data: up to 12 months

Once the specified period ends, information is securely deleted or anonymised so that identity cannot be determined in any way afterwards.

9 Protection of Minors

09 beat provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor or assist them in creating an account.

Age is verified at the time of registration, and if any account is found to belong to a minor, it will be closed immediately and the associated information will be deleted. If a parent or guardian believes a minor is using 09 beat, please notify our support team immediately.

10 Policy Changes and Updates

09 beat reserves the right to amend this Privacy Policy as needed. If changes are made, the updated date will be clearly noted on this page. For significant changes, users will be informed via their registered email or through the platform.

Continued use of the platform after an update will be taken as your acceptance of the revised policy. For this reason, it is recommended that you read this policy once before visiting the site each time.

This Privacy Policy applies together with our Terms and Conditions. Both documents together form the complete legal framework for using 09 beat.

11 Contact Us

If you have any questions, complaints, or requests to correct information regarding this Privacy Policy, please contact the 09 beat support team. We provide support in Bengali and English 24 hours a day, 7 days a week.

For quick answers to common questions, check our FAQ section — you will find answers to many questions about deposits, withdrawals, bonuses, and accounts there.